Frequently Asked Questions
PRODUCT
Osmé is an independent fragrance house exploring the elemental through scent. Each fragrance begins with a material and the sensory impressions it evokes — form, texture, density and light — and is interpreted by a different master perfumer in Paris. The collection comprises three extraits de parfum: Obsidian, Piryte and Turmali.
Each Osmé fragrance is created by a different master perfumer in Paris, allowing every composition to develop through an individual olfactive language and point of view. Rather than reproducing the literal scent of its inspiration, the perfumer interprets its character and sensory qualities through fragrance. Three inspirations, three perfumers, three distinctly different extraits de parfum.
Elemental materials offer a way into fragrance that is more instinctive than literal. For Osmé, they are not notes to be recreated, but sources of atmosphere, contrast and association. Each gives the perfumer a point of departure from which an entirely original composition can emerge.
Each Osmé fragrance is entrusted to a different master perfumer in Paris. Obsidian was created by Camille Chemardin, Piryte by Anne-Sophie Behaghel, and Turmali by Amélie Bourgeois. Each perfumer brings an individual perspective to the collection, resulting in three fragrances with distinctly different olfactive identities.
Osmé fragrances are created with master perfumers in Paris and made in France. Each composition undergoes an extended process of refinement, with accords revisited and formulas adjusted until the fragrance reaches its final form.
Extrait de parfum is a highly concentrated form of fine fragrance, generally formulated with a greater proportion of perfume concentrate than eau de parfum or eau de toilette. This concentration can give a composition greater depth, richness and persistence on the skin, although performance varies according to the formula, skin and environment. All Osmé fragrances are extraits de parfum.
Begin with the character of each fragrance. Obsidian is smoky, mineral and magnetic — an amber-woody composition shaped by aldehydes, iris, incense, leather and dry woods. Piryte is luminous, saline and sensual — a solar floral with salt air, ylang-ylang, papyrus and sandalwood. Turmali is textural, intimate and unconventional — a modern rose chypre built around buchu leaf, rose, patchouli and soft musks.
Wear time varies according to the composition, skin, climate and application. Because extrait de parfum contains a high concentration of fragrance, it is designed to unfold gradually and remain perceptible for an extended period. Applying fragrance to moisturized skin and pulse points can help support longevity.
Osmé fragrances combine selected natural materials, including essential oils and botanical extracts, with contemporary fragrance molecules chosen for their precision, stability, depth and olfactive character. Each material is selected for the role it plays within the composition. Osmé formulas comply with applicable International Fragrance Association (IFRA) safety standards.
Store fragrance in a cool, dry place away from direct sunlight, heat and significant temperature fluctuations. Keeping the bottle in its original box or a closed drawer can provide additional protection. Avoid storing fragrance in bathrooms, where humidity and changing temperatures may affect the composition over time.
Yes. Osmé fragrances are vegan, contain no animal-derived ingredients and are not tested on animals.
Osmé bottles are hand-blown by glassmakers in Normandy, France, giving each piece subtle variations of its own. The caps are made from upcycled rice husk, bringing an unexpected natural material to the final design. The outer boxes are made from renewable paper and are recyclable.
SHIPPING & RETURNS
We currently ship within the United States and to select international destinations. Domestic orders are shipped via FedEx Ground or UPS Ground. International shipping options and rates are calculated at checkout based on destination and availability.
Due to fragrance shipping regulations, certain destinations or delivery methods may be unavailable. If your country is eligible for delivery, the available shipping options will appear at checkout.
Orders are typically shipped within 2–3 business days (excluding weekends). Once your order has shipped, you’ll receive an email with tracking information. If you haven’t received it, please contact us at clientservices@osmeperfume.com
Yes. We accept returns within 14 days of delivery. Products must be unopened, undamaged, and in their original packaging with the cellophane seal intact. To request a return, please email clientservices@osmeperfume.com
Items returned without authorization cannot be accepted. Gift cards are non-refundable.
Once your return is received and approved, your refund will be processed within 3–4 business days. Refunds are issued to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank. Original shipping charges are not refundable.
We only offer replacements if the wrong product was sent. If this happens, we may request a photo of the item to assist our quality team and help avoid future errors.
CUSTOMER SERVICE
Yes. Every order placed on osmeparfum.com includes one complimentary sample. While we don’t send free samples on their own, you’re welcome to purchase our 2ml sample sizes.
Our Customer Care team is available Monday–Friday, 9am–5pm PST (excluding public holidays).
You can reach us at clientservices@osmeperfume.com
We aim to respond within 24–48 hours.
Absolutely. Email us at clientservices@osmeperfume.com and we’ll be happy to guide you through the collection.
Orders can only be cancelled within a short window after being placed. If you need to cancel, please email us immediately at clientservices@osmeperfume.com with “Cancel Order” in the subject line.
Email us
Email us for any questions or support. We're here to help you find the perfect fragrance.
Join Us
Subscribe to our newsletter and become part of the Osmé community
Follow us
Stay updated with our latest releases and behind-the-scenes content. Follow us @osme_parfum